ACLT Student Handbook

 

Chapter 4:

Our Student Charter

4.1 Before you begin

You can expect:

  • ACLT to provide information on available courses and services, entry requirements and final qualifications; fees and any other charges associated with your course.
  • The facilities and support available to students with a disability or long-term health condition.
  • A reply to any enquiry about how to join the ACL and the course you wish to study within 10 working days from receipt of the enquiry.
  • A reply to a direct application within 10 working days of receiving it. We will try to inform you if you have got a place within 28 working days, although this may be longer for courses with a stated closing date for applications.

 

You are expected to:

  • Provide full and accurate information as requested.
  • Keep your appointment for any interview you have agreed to attend/engage in, or contact us as soon as possible if you need to arrange an alternative date.
  • Inform us if you have a disability and need additional arrangements so that reasonable adjustments can be made. Tell us about any additional help you 
  • need before you start your studies.  

4.2 Induction

You can expect:

  • ACLT to provide an induction programme (typically) during your first week. This induction will help you to make the transition to ACLT study.
  • Take responsibility for managing your own learning.
  • Provide a general introduction to ACLT and its systems.
  • Advice and information for students with disabilities or long-term health conditions.
  • A calendar for the academic year. 

 

You are expected to:

  • Participate in the activities arranged in the induction sessions. 
  • Make timely and responsible use of the various support and guidance services made available to you by ACLT. 
  • Familiarise yourself with ACLT’s regulations.

4.3 Your Course

You can expect:

  • ACLT to provide suitably qualified teaching and support staff, who provide courses supported by up-to date materials. 
  • Staff to arrive punctually for timetabled sessions. 
  • Staff to give as much notice as they can of changed tutorial/seminar arrangements. 
  • To receive accurate and up-to-date information about the content, intended learning outcomes, teaching methods, supervision arrangements, engagement and assessment requirements of your course.
  • To be notified of any changes to your course or its assessment that affects you. 
  • Work to be marked fairly, objectively and without bias and for assessment criteria to be clear and openly available. 
  • Assignments that you submit on time to be marked and returned to you with constructive written or oral feedback approximately 3 weeks after the submission date. 
  • Feedback on your performance in examinations upon request. 
  • That your achievements are recorded in a clear and accurate way during, and at the end of, your course. 
  • Ensure that you are familiar with and observe the requirements of your course and its regulations. 
  • Ensure that any module choices you make meet the qualification requirements and that you take academic advice. 
  • Be an active participant in the learning process and manage your time effectively. 
  • Engage with all agreed sessions punctually and explain to your tutor the reason for any missed engagement, including absences due to sickness. 
  • Make your tutors aware of any difficulties you may be experiencing immediately. 
  • Submit work for assessment and attend examinations as required and on time. 
  • Make any submission for deferral of an assessment due to extenuating circumstances as soon as possible before the assessment date, including provision of supporting documentary evidence. 
  • Ensure that you are familiar with the definitions of cheating in examinations and assessments, including plagiarism as set out in your course Student Handbook.
  • Refer to your Academic Handbook in respect of good referencing. 
  • To be provided with or given access to facilities and material necessary to undertake your course as described.
  • To be provided with the opportunity to maintain a Personal Development Profile that may act as evidence of the supervised practice for the purpose of registering with the CLSB as a costs lawyer.

 

You are expected to:

  • Ensure that you are familiar with and observe the requirements of your course and its regulations. 
  • Ensure that any module choices you make meet the qualification requirements and that you take academic advice. 
  • Be an active participant in the learning process and manage your time effectively. 
  • Engage with all agreed sessions punctually and explain to your tutor the reason for any missed engagement, including absences due to sickness. 
  • Make your tutors aware of any difficulties you may be experiencing immediately.
  • Submit work for assessment and attend examinations as required and on time. 
  • Make any submission for deferral of an assessment due to extenuating circumstances as soon as possible before the assessment date, including provision of supporting documentary evidence. 
  • Ensure that you are familiar with the definitions of cheating in examinations and assessments, including plagiarism as set out in your course Student Handbook.
  • Refer to your Academic Handbook in respect of good referencing techniques and seek additional advice if you are unsure. 

4.4 Learning Support

You can expect:

  • To be allocated a tutor who will be accessible on a timetabled and an appointment basis to help you plan your learning on the course and review your overall performance.
  • To receive friendly, helpful advice and support from staff.  
  • To receive reasonable adjustments to enable you to participate in learning activities should you have extra-curricular commitments and/or have an identified disability or long-term health condition.
  • To have access to online learning support for every module on the Costs Lawyer Qualification.  

 

You are expected to:

  • Use online facilities with care and consideration for other users and comply with any regulations governing its use. 
  • Engage with any alternative and/ or additional arrangements put in place to support you in your learning. 
  • Act at all times in accordance with ACLT’s regulations and procedures. 
  • Treat all members of the ACLT community and visitors to ACLT with the same courtesy and respect you are entitled to expect from them. 

4.5 Professional Support Services

You can expect:

  • To receive friendly, courteous and efficient support and advice and an indication of the likely time it will take to complete routine processes together with an explanation and an indication of the likely period of delay if the issue is particularly complicated. 
  • That your personal details will be processed in accordance with the relevant legislation and as described in the fair processing statement provided at enrolment. 

 

You are expected to:

  • Be courteous when making enquiries of administrative staff and to provide full and accurate information to enable staff to handle your enquiry in a timely manner. 
  • Make known any changes in personal circumstances which may have implications for an administrative procedure or for your use of any service, for example updating your address details. 

4.6 Feedback and participation

You can expect:

  • Information on quality assurance processes to be readily available and reports on the quality of ACLT’s academic provision to be available on request (except reports that relate to the assessment of individuals). 
  • To be able to participate in the quality assurance/enhancement processes associated with your course by way of evaluative questionnaires and the opportunity to feed back via Student Council members. 
  • To receive information on what action has been taken in response to student feedback via minutes of Student Council meetings, reports from student representatives, ACLT publications or by personal meeting. 
  • Elected or nominated places for students to be provided on relevant ACLT committees, boards, sub-groups and working parties (except those responsible for making assessment decisions, for confidential staffing or other matters). 

 

You are expected to:

  • Assist in improving the quality of ACLT’s academic provision by giving your views honestly, fully and constructively. 
  • Participate in processes to nominate or elect Student Council member and to ensure that Student Council members are aware of your views and any issues that they need to raise on students’ behalf. 
  • If you are a Student Council member, to attend the committee or body (and any associated meetings) to which you have been elected or nominated and to seek and convey the views of the students you are representing. 

4.7 Complaints

You can expect:

  • Information to be available on how to seek a review of the decision of an assessment board or examination panel, how to request a subsequent appeal, how to raise a complaint and how disciplinary matters are handled. 
  • Any review, appeal, complaint or disciplinary proceeding to be dealt with fairly, impartially and without fear of recrimination. Where justified, you can expect to be offered a reasonable and appropriate means of resolution. 
  • Information to be readily available on how to contact the ACL Council should you have exhausted ACLT’s internal review/appeal/complaints mechanisms and you are not satisfied with the outcome.

 

You are expected to:

4.8 Communication

You can expect:

  • ACLT to maintain high standards of clarity and accuracy in its printed and online communications. 
  • To provide opportunities for feedback on all aspects of your student experience. 
  • ACLT to inform you of any significant changes to your course and any significant changes within ACLT. 
  • The positive promotion of ACLT and the successes of our students externally.

 

You are expected to:

  • Notify ACLT immediately of any change in your address by emailing aclt@lawcabs.ac.uk 
  • Regularly monitor messages sent to your registered email account (keeping any message forwarding up-to-date) and to the OLE Forum for important ACLT information.
  • Respond promptly to correspondence from ACLT or to an agreed deadline.